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what we do sales, clinical and field service teams when and where you need them

  • Contract Clinical Program

    Providing you with the support your medical device product needs, wherever you need it.

    Being able to support your products without over burdening the commercial team can be a challenge. Novasyte’s Contract Clinical Program provides the highest-quality teams for in-servicing and peer-to-peer product training pre and post medical device sale.

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  • Field Technical Program

    Supporting all of your technical product needs with the highest-quality field teams.

    Staying ahead of and addressing product needs throughout the product lifecycle can extend your team beyond its internal capacity. With Novasyte’s Field Technical Program, you gain quality, agility and flexibility to scale up and down as needed for all of your technical product needs.

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  • S.M.A.R.T. Recall Program

    Say goodbye to paper forms, fax returns and spreadsheets with our integrated, software and service-based solution.

    Product recalls happen. Even to the most diligent organizations. With Novasyte’s S.M.A.R.T. Recall Program, you gain a partner who provides closed-loop recall support for all levels of field actions, from software upgrades to the most urgent Class 1 recalls.

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  • Contract Sales (CSO) Program

    A Contract Sales Organization designed to support the market challenges facing the medical device and diagnostic industries.

    Being able to adapt your market strategy to a constantly changing healthcare landscape can be a challenge. With Novasyte's Contract Sales Teams, our support flexes up and down.

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  • 24/7 Phone Support Program

    With 24/7 Phone Support, your customers will always be able to get the assistance they need, when they need it.

    Our support doesn’t end on the field. With 24/7 Phone Support, your customers will always be able to get the assistance they need, when they need it.

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  • Per Diem Rollover Program (PRP)

    We remove the legal, HR and compliance issues associated with a self managed 1099/Per Diem Program.

    Legally classifying your workforce as 1099/Per Diem can be extremely risky, especially considering the bandwidth necessary to manage this group.

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how we do it novasyte’s unique process and methods

Novasyte's multi-channel engagement strategy involves field teams, phone teams and video teams. With Novasyte’s traditional field based teams, your customers engage face-to-face with the highest-quality, pre-trained brand representatives. Novasyte's phone and video teams are available 24/7 and can offer a significant cost-saving solution. Our highly-trained support representatives can serve as an extension of your team to provide an active presence and strengthen customer satisfaction.

Build

With an existing base of 2500+ consultants and a robust recruiting and screening program we can build the team you need, whenever you need them.

Deploy

A multi-channel support platform: field teams, contact center and video chat support.

Manage

Enterprise wide scheduling tools, expense management, mobile time and attendance supported by a dedicated Account Manager.

Measure

Weekly analytics measuring sales call activity, clinical support and trend analysis giving you a 360 view of each account.

who we do it for some insights and testimonials from our clients

why choose us let us help you turn a challenge into an opportunity

  • Inception To Deployment

    Within four weeks, Novasyte builds and deploys your defined go-to-market teams ready to engage. With over 2500 consultants in North America, Novasyte customizes solutions to meet changing customer needs.

    “Access to physicians is increasingly restricted. So, as conventional sales forces struggle to remain effective....Those with foresight are starting to realize that the time has come to rethink their commercial models.”
    McKinsey & Company, "the eYe of the storm: Mastering Complexity with New Commercial Models"
  • Device & Diagnostic Focused

    Now more than ever, the med-tech industry needs to find innovative ways to do more with less. Top tier med-tech companies partner with Novasyte because of our deep focus and experience in the device and diagnostic arena. The challenges facing the med-tech industry are unique to the pharmaceutical industry...partner with the company that specializes.

    “Many medical device companies are taking a hard look at ways to save costs and improve efficiency...a common strategy is substituting traditional field sales roles with more effective channels or new roles that are less expensive than traditional field sales representatives.”
    ZS “Designing a High-Performance Medical Device Sales Model”
  • Best In Class Analytics & Reporting

    Novasyte believes that our sales teams, clinical teams and field service teams are the tip of the spear when it comes to data. Novasyte's 360 Account review analytics provides a granular look at the outcomes derived from all actions in the field.

    “The biggest opportunities for the medtech sector to create value will come from remarkably low-tech solutions....many new approaches will involve expanding into a services model”
    Ernst & Young, “Pulse of the Industry: Medical Technology Report 2013”

Delivering Quality

Novasyte’s commitment to quality started on day one. It drives our daily work and our company vision. It unifies our team and solidifies our client partnerships.

“At Novasyte, we build, deploy, manage and measure world class contract sales, clinical support and field service teams for the medical device and diagnostic industry. Healthcare is changing and we believe in changing with it. Our quality policy, strongly guided by our core values, is embedded into the Novasyte culture and sets the direction for our quality objectives.”
Senior Leadership Team, Novasyte

Quality Policy

  • To consistently achieve high quality standards in all that we do by continually improving overall effectiveness.
  • To always keep our sights, minds and hearts on the needs and satisfaction of our customers.
  • To always honor our commitment to satisfy applicable requirements, responsibilities and provide value to our key stakeholders.
  • To drive continual improvement and innovation to our business processes and the quality management system based on identified key metrics and stakeholder feedback.
  • To adopt best practices and exceed customer expectations by overachieving fill ratio and meeting qualified placements.

who we are not outsourced support, your new partner

Founded by two former Covidien executives; supported by a senior team with diverse backgrounds in the healthcare industry.

We provide innovative, quick to market sales teams, clinical teams and field service teams for the healthcare industry in the US and Canada covering the Medical Device and Medical Diagnostic segments.

Our rapid delivery service model brings together the best in class people, systems and processes to help our customers successfully manage the commercial needs of large scale sales, education and support initiatives.


Dedicated to the ethical operation of our day-to-day business, our Board of Directors help navigate the direction of our business to ensure long-term value to our clients, clinical consultants and employees.

We are in the trenches with you.

We come from where you come from.

We know the problems you are facing.

Meet the Leadership Team

Meet the Board of Directors