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What to expect from our teams

Facing a medical device recall can be challenging in any environment. With 2,000+ field based consultants at your disposal, 100,000 hours of support logged, and over 90,000 low, medium, and high complexity devices corrected, we are equipped to help you through it.

Communication

We are able to deliver robust communication to streamline the recall process via traditional mail, call centers, SMS notification, email, and social media.

Field Teams

Trust our network of over 2000 field based clinical + technical consultants that are ready to deploy when you are.

On-site Support

From on-site upgrades to field service corrections to product launches, our teams can give you support in your facilities, whenever, wherever.

Detailed Reporting Analytics

Includes KPI measurement, serial number tracking, standardized documentation, communication logs and detailed FDA analytics. These analytics can provide real-time updates and thorough documentation on effectiveness throughout the program.

Our teams can help you restore your customer’s confidence.

With the highest quality and detailed analytics platform, you’ll be able to review data on a granular level in real-time while our consultants are supporting your initiatives. Our analytics allows you to track effectiveness so that you may scale your business to maximize success.

The Scalability and Flexibility that our program offers will allow you to utilize our consultants whenever you need them, keeping your customers and products well supported on-demand.

Detailed Reporting Includes

  • Web-based analytical interface that can be modified with specific fields based on client’s needs..
  • FDA compliance reporting and analytics focusing on real-time recall effectiveness across all involved locations.
  • Daily/Weekly/Monthly Analytical Reports which can be viewed by date range, category, and more.

more services clinical and technical support team when and where you need them

  • 24/7 Phone Support Program

    With 24/7 Phone Support, your customers will always be able to get the assistance they need, when they need it.

    Our support doesn’t end on the field. With 24/7 Phone Support, your customers will always be able to get the assistance they need, when they need it.

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  • Aftercare Concierge Support Program

    Help your patients start and stay healthy even after they’ve left your facility.

    At no additional cost, your Aftercare Concierge provides one-on-one support to help your patients stay healthy long after they’ve left the hospital.

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  • Contract Clinical Teams

    Providing you with the support your product needs, wherever you need it.

    Being able to support your products without over burdening the commercial team can be a challenge. With Novasyte’s Clinical Consultant Teams, our support flexes up and down with your product needs, saving you the extra cost that comes with a Full-Time Employee.

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