What to expect from our teams
Facing a medical device recall can be challenging in any environment. With 2,000+ field based consultants at your disposal, 100,000 hours of support logged, and over 90,000 low, medium, and high complexity devices corrected, we are equipped to help you through it.
We are able to deliver robust communication to streamline the recall process via traditional mail, call centers, SMS notification, email, and social media.
Trust our network of over 2000 field based clinical + technical consultants that are ready to deploy when you are.
From on-site upgrades to field service corrections to product launches, our teams can give you support in your facilities, whenever, wherever.
Detailed Reporting Analytics
Includes KPI measurement, serial number tracking, standardized documentation, communication logs and detailed FDA analytics. These analytics can provide real-time updates and thorough documentation on effectiveness throughout the program.
more services clinical and technical support team when and where you need them
24/7 Phone Support Program
With 24/7 Phone Support, your customers will always be able to get the assistance they need, when they need it.
Our support doesn’t end on the field. With 24/7 Phone Support, your customers will always be able to get the assistance they need, when they need it.read more +
Aftercare Concierge Support Program
Help your patients start and stay healthy even after they’ve left your facility.
At no additional cost, your Aftercare Concierge provides one-on-one support to help your patients stay healthy long after they’ve left the hospital.read more +
Contract Clinical Teams
Providing you with the support your product needs, wherever you need it.
Being able to support your products without over burdening the commercial team can be a challenge. With Novasyte’s Clinical Consultant Teams, our support flexes up and down with your product needs, saving you the extra cost that comes with a Full-Time Employee.read more +