24/7 Medical Device Phone Support
Our support doesn’t end on the field. With 24/7 Phone Support, your customers will always be able to get the assistance they need, when they need it.
The Scalability and Flexibility that our program offers will allow you to utilize our consultants whenever you need them, keeping your customers well supported, without the cost of a Full-Time Employee.
Detailed Call Analytics
It includes average time on call, total amount of time on calls, total calls received, and call distribution. These analytics can provide you with a better understanding of call volumes at specific periods of the day so you can scale your business appropriately.
For the most intimate and poignant assistance when and where you need it. Our highly experienced consultants are available for on-demand support to your customers however you need them.
Best-in-Class CRM Integration
It is offered to each Phone Support program to deliver the best-in-quality care to customers and the highest detailed reporting and analytics.
2000+ Consultant Network
Of highly specialized skill sets that are ready to support your product and deliver the highest level of customer care.
Offered to each Aftercare Concierge Program to deliver the best-in-quality care to patients
more services clinical and technical support team when and where you need them
Aftercare Concierge Support Program
Help your patients start and stay healthy even after they’ve left your facility.
At no additional cost, your Aftercare Concierge provides one-on-one support to help your patients stay healthy long after they’ve left the hospital.read more +
Contract Clinical Teams
Providing you with the support your product needs, wherever you need it.
Being able to support your products without over burdening the commercial team can be a challenge. With Novasyte’s Clinical Consultant Teams, our support flexes up and down with your product needs, saving you the extra cost that comes with a Full-Time Employee.read more +
Contract Sales Organization (CSO)
A Contract Sales Organization designed to support the market challenges facing the medical device and diagnostic industries.
Being able to adapt your market strategy to a constantly changing healthcare landscape can be a challenge. With Novasyte’s Contract SalesTeams, our support flexes up and down...read more +